Refund Policy

Ntawallah plans are digital products that unlock instantly after payment. Because access to the full test content is granted immediately, purchases are non-refundable once the plan is activated.

If money was deducted but your plan did not unlock, do not pay again. Send us the payment reference and the registered email - we will either activate your plan or the amount will be auto-reversed by your bank, typically within 5 - 7 working days.

If you were charged twice for the same plan, the duplicate amount is refunded in full to the original payment method after verification.

If a platform-side fault prevents you from accessing the tests you paid for and we are unable to fix it, we will restore access or issue a fair refund at our discretion.

Contact us within 7 days of the transaction with your registered email, plan name, date and payment reference. Approved refunds are processed to the original payment method within 5 - 7 working days after approval.

Telegram: @ntawallah · Email: ntawallahneet@gmail.com